Privacy Policy

A. Personal Information

Name, address, email address and phone number

Date of birth, gender and insurance details

Emergency contact information

B. Medical and Health Information

Medical history, diagnostic information, treatment records, physician notes, imaging and surgical information related to orthopedic care

C. Technical Information

IP address, browser type and device identifiers when you visit our website 

Cookies and usage data to improve our services and patient experience

D. Communication Information

Information provided through SMS, phone calls, emails or web forms

Your communication preferences and consent to receive messages

How We Use Personal Information

We use your information to:

- Provide medial evaluation, diagnosis and treatment

- Communicate with you regarding appointments, test results and treatment plans

- Process billing, payments, and insurance claims

- Improve our services, website and patient experience

- Respond to inquiries, requests, or complaints

- Send appointment reminders and patient care updates (including via SMS)

Who We Share Personal Information With

We may share personal information as necessary with:

- Authorized healthcare providers involved in your care

- Insurance companies and billing partners

- Laboratories, imaging centers and medical suppliers

- IT and communication service providers who assist in delivering our services

- Legal and regulatory authorities, when required by law

WE DO NOT SELL, RENT OR LEASE YOUR PERSONAL INFORMATION TO THIRD PARTIES

SMS Consent and Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from MetroEast Orthopedics. This includes SMS messages for customer care, appointment dates and important updates. 

Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.

SMS consent is not shared with third parties

We will NEVER sell , rent or disclose your SMS consent or mobile number to any third parties or affiliates.

Data Security

We implement appropriate administrative, technical and physical safeguards to protect your personal and medical information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights and Choices

Depending on applicable laws, you may have rights to: 

- Access, correct or request deletion of your personal information

- Restrict or object to certain data uses

- Withdraw consent for communications, including SMS at any time by replying STOP or contacting us directly​

Retention of Information

We retain personal and health information only as long as necessary to fulfill the purposes described in this policy or as required by law or professional regulations.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated "Effective Date".